Questions About Our
Why is the Rotovac better than a wand?
The manual scrub wand is a good cleaning tool for cleaning lightly
soiled carpet. When cleaning more heavily soiled carpet, the wand
becomes a ‘beast of burden.’ Cleaning results depend upon
the strength, stamina, and technique of the person working the wand.
Cleaning heavily soiled carpets with a scrub wand is ‘hard
labor.’ The repetitive motion of scrubbing back and forth is
extremely strenuous and fatiguing. An individual cant scrub long enogh
to effectively clean your carpets.
First and foremost the Rotovac is an electric power scrubbing tool.
Comparing the Rotovac to a wand is like comparing a skill saw to a hand
saw. We have converted a back and forth manual task to a much easier and
more efficient rotary mechanized operation. Which makes more cleaning
passes per minute than is possible with a manual scrub wand. In
addition, the cleaning passes are from all directions rather than just
back and forth. This is what produces better cleaning results for you.
Does the Rotovac work on all types of carpet?
The Rotovac has a carpet pile height adjustment wheel which allows it
to work on all installed over pad carpet, and most commercial glue
What is the dry time of the Rotovac compared to a wand?
The Rotovac on average leaves the carpet about 20 x drier when
compared to a manual scrub wand under similar conditions.
Why should I have my carpets cleaned?
There are many reasons to have your carpet and upholstery cleaned:
- Health- Carpeting and fabrics not cleaned and
properly maintained have the potential to cause a variety of health
problems inside the home or work place.
- Life of your carpet- can be greatly extended by
simple routine professional cleaning.
- Appearance- maintain the original look and
luster of your carpet with regularly scheduled cleanings.
How often should I have my furniture cleaned?
The EPA currently has issued no guidelines on the recommended
cleaning frequency for upholstery. Until such a guideline has been
issued, our company recommends that you have your upholstery cleaned
every other time your carpet is cleaned. Example: if your carpets get
cleaned every six months, your upholstery should be cleaned once a year.
Should I vacuum before the carpet cleaner arrives?
Yes, vacuuming is essential to the longevity of your carpet. You
should vacuum your carpet as often as possible. Vacuuming is not a part
of our basic carpet cleaning service, but can be found in our premium
Do you move furniture?
We will move some furniture (sofas, chairs, tables, etc.). *We will
not move musical instruments, grandfather clocks, most beds, full china
hutches, full bookshelves, entertainment centers, pool tables...our
technicians reserve the right not to move any piece of furniture or
household object that they do not feel comfortable with.
Should I move anything?
Yes, you should remove from the areas being cleaned, all nick knack
and breakables. If you want bookshelves, etc. moved you must remove all
How long will it take for my carpet or furniture to dry?
Our dry times typically range from 2 - 6 hours. Dry times can be
affected by many factors including weather, humidity, and airflow.
How long before I can walk on my carpet?
You can walk on your carpet immediately but it is recommended that
you limit traffic until completely dry.
Are the products you use safe?
Yes, we use the #1 line of cleaning products in the world. This
allows us to guarantee the highest quality job available at any price!
Our products are: nontoxic, safe for pets & children, biodegradable,
and phosphate free.
Are your technicians experienced?
Yes, our technicians attend courses, seminars, and schools across the
country to keep current on the latest in cleaning technologies.
Will your services help my allergies?
Yes, having your carpet and furniture cleaned removes pollutants and
makes for a more friendly breathing environment.
Will you remove all my stains?
Let me start by defining the difference between a spot and a stain: a
spot is any foreign material (soil, liquid,
etc.) that is removable by standard cleaning methods.(The foreign
material is on or around the carpet fiber) A
stain is foreign material (soil, liquid, etc.)
on carpet that is not usually removable by standard cleaning methods.
(The foreign material has penetrated ‘soaked into’ fiber and
has changed or damaged the fiber itself) Some stains may be very
difficult or impossible to remove.
Does cleaning your carpet make it wear out faster?
No, actually dirt acts as an abrasive when trapped in your carpet or
fabrics and should be removed to reduce wear.
Does your process restore the original feel of my carpet?
Yes, our process leaves your carpet fresh, clean, residue free and
soft to the touch.
Should I have a fabric protector applied after cleaning?
Yes, most carpet manufacturers recommend that you reapply protector
after professional cleaning to restore the original stain resistance.
Some manufacturers even require it as part of the warranty on the
My carpet is really old, should I replace it?
With the cost of replacing carpet being as expensive as it is today,
it is always best to try having the carpet professionally cleaned first.
It is far less costly and may make a world of difference.
Which provides better indoor air quality: hardwood, or carpet?
Carpet actually acts like a ‘filter’ trapping pollutants
which are then removed by professional carpet cleaning. As long as a
regular cleaning schedule is maintained, carpet provides much better
indoor air quality than hardwood.